GeoHoliday Club Complaints Prevention Team Covers When the Guest is Not Always Right

GeoHoliday Club complaints prevention team understands that there is a saying in customer service that the customer is always right. Even if they are not right, the business needs to let them believe that they are. It is considered to be the cost of doing business when you have to appease the customer. The hotel business is no different. They often have to swallow their pride and do whatever it takes to appease a complaining guest.

The GeoHoliday Club complaints prevention team knows there are times when the guest is not right and the staff at the hotel will not be able to find some way to fix the problem they have. One of the most common times that this happens is when a reservation cannot be found.

The complaining guest will say that they made the reservation and they know they are entitled to a room. The guest will claim that the hotel is the one that lost the reservation. Many guests book their hotels online. It is very easy for a guest to fail to complete the reservation process if they are not using a reservation agent to help them. The hotel never made the reservation and it is not their fault that the guest does not have a room.

The GeoHoliday Club complaints prevention team knows that the best outcome for the hotel is having a room available that they can let the customer have. They can honor the reservation that was never made and everyone is happy. If the hotel is booked, they may have to let the guest leave angry. They might not have any way to accommodate them because it was not their fault. The customer is the one that is wrong and will have to figure out what to do on their own.