GeoHoliday Club complaints prevention team
understands that there is a saying in customer service that the customer is
always right. Even if they are not right, the business needs to let them
believe that they are. It is considered to be the cost of doing business when
you have to appease the customer. The hotel business is no different. They
often have to swallow their pride and do whatever it takes to appease a
complaining guest.
The GeoHoliday Club complaints prevention
team knows there are times when the guest is not right and the staff at the
hotel will not be able to find some way to fix the problem they have. One of
the most common times that this happens is when a reservation cannot be found.
The complaining guest will say that they
made the reservation and they know they are entitled to a room. The guest will
claim that the hotel is the one that lost the reservation. Many guests book
their hotels online. It is very easy for a guest to fail to complete the
reservation process if they are not using a reservation agent to help them. The
hotel never made the reservation and it is not their fault that the guest does
not have a room.
The GeoHoliday Club complaints prevention team
knows that the best outcome for the hotel is having a room available that they
can let the customer have. They can honor the reservation that was never made
and everyone is happy. If the hotel is booked, they may have to let the guest
leave angry. They might not have any way to accommodate them because it was not
their fault. The customer is the one that is wrong and will have to figure out
what to do on their own.
